| Integrate People, Tools and Process to Increase Profit |
There are three elements that contribute to how well a practice operates and ultimately its
profitability: 1) People, 2) Tools, and, 3) Process.
profitability: 1) People, 2) Tools, and, 3) Process.
People - the doctor(s) and staff. Critical success factors include training, staffing levels and
scheduling, teamwork and motivation, interpersonal skills, staff recruitment and retention,
and compensation planning.
Tools - all of the "things" we use to do work: computer systems and software, office facilities
and layout, templates for patient letters, reports of key practice metrics (new-patient starts,
overhead, collections, etc), marketing materials and channels, standard job descriptions, etc.
Process - how the work is done within the practice: standard protocols for everything from
new-patient set-up thru the collection processes, how patient scheduling and recall should
occur, how supplies are acquired for multi-office practices, periodic review of key practice
metrics for negative trends, regular staff appraisals and compensation and benefit changes,
etc. The larger a practice becomes the more important standard, documented processes
become.
scheduling, teamwork and motivation, interpersonal skills, staff recruitment and retention,
and compensation planning.
Tools - all of the "things" we use to do work: computer systems and software, office facilities
and layout, templates for patient letters, reports of key practice metrics (new-patient starts,
overhead, collections, etc), marketing materials and channels, standard job descriptions, etc.
Process - how the work is done within the practice: standard protocols for everything from
new-patient set-up thru the collection processes, how patient scheduling and recall should
occur, how supplies are acquired for multi-office practices, periodic review of key practice
metrics for negative trends, regular staff appraisals and compensation and benefit changes,
etc. The larger a practice becomes the more important standard, documented processes
become.
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| Our Philosophy |
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| Practice Performance |
| We review each of these practice management elements and develop a workplan for improving each to industry best-practices and your requirements. We then measure success by regularly collecting reporting key practice metrics to find problem areas and address them. Only then can practice profit be maximized and the Doctor and staff reach their professional goals. |
The critical success factor in reaching the best possible revenue/expense balance is not simply
coordination of, but integration among these three critical elements:
coordination of, but integration among these three critical elements:
- The best motivated and well trained staff (People) supported by a strong, effective
marketing program (Tools) cannot be successful without complementary, well documented
office operating procedures (Process).
- State-of-the-art Billing and Recall software (Tools) is useless if staff turnover averages
50%per year and constant, repeated training is required (People).
- Even well trained and motivated staff (People) using appropriate and efficient office
management and workflow protocols (Process) are ineffective in a poorly-designed or out-
dated office space (Tools).
- A highly trained staff (People) with an outstanding Referral program to grow your patient
base (Tools) cannot manage a busy front office without efficient work processes and clear
job descriptions that match (Process).